Best 360 degree feedback tools The best 360 degree feedback tools to use in 2022 for people-first businesses
At AdviceSheet we believe that 360 reviews are an invaluable tool for an employee’s personal development. 360 degree feedback gives you a rounded view of how you’re doing, with real insight from the people you work with: managers, colleagues and direct reports, and potentially - if you choose to include them - from suppliers and customers.
What to look for when buying 360 degree feedback software for people-first businesses:
These are the basic things to look out for in the software:
- Ease of use
- Automated admin and reminders
- Transparent pricing
These are the people-first things to look out:
Is it based on metrics or qualitative feedback?
People-first 360 software should be able to gather rich qualitative feedback in order to support development conversations (rather than generating metrics, which treats people as if they are robots and can be hard to make sense of.)
Can feedback be given anonymously?
People-first software should offer anonymity, so that it is safe for people to give honest feedback.
Is the final report confidential or not and is it designed to be used as part of a performance review?
A people-first 360 feedback report should be confidential, and not used as part of a performance review or viewed by a manager without the employee’s permission.
Who owns the process?
In a people-first culture, employees should own the feedback process (rather than their manager who has the needs of the organisation as their priority.)
By way of contrast, 360 degree software that’s not people-first:
- Prices are hidden
- Metrics based
- Doesn’t empower people
- Used as part of performance reviews by default
- Not confidential
- Goes to a manager first and they decide what to do with it (not you)
Why these things are important:
Metrics are disempowering
It’s development not appraisal
- There’s no demo needed - you get instant access
- Transparent pricing
- It’s not linked to performance reviews
- It is anonymous and confidential
- It’s based on gathering qualitative feedback, not generating metrics, because it’s designed to be really useful and for individual development, not a way for managers to (arbitrarily) measure team member performance.
Which 360 degree feedback software in 2022: a buyer’s guide
- Specific 360 tools
- General purpose survey tools / forms
- Employee engagement tools
- General purpose HR software
Specific 360 Tools
- Generates qualitative feedback in order to drive meaningful coaching conversations, there are no metrics.
- Offers anonymity for respondents, and confidentiality so that the ‘subject’ gets to see the report first.
- Supports personal development, so is not linked to performance reviews.
- Customer review: “totally different from your average employee survey tool. We found its questions to be searching and demand thoughtful answers. If you want a simple 1-10 survey then go elsewhere, but if you want to get under the surface and understand what is going on for your team and why they feel the way they do, then AdviceSheet is a great tool."
- Fully customisable questions
- Reports are metrics based with some free text
- Spidergap have a range of partners to help with coaching and facilitation https://www.spidergap.com/partners
- Spidergap say they have been used by over 18,000 users to create over 20,000 projects and assess over 100,000 employees
- Customer review: “Easy to edit, and so is issuing emails with links to the questionnaire, assessment and reminders. Reports are clear and informative. The summary information at the front and the detailed scores later, is an excellent format as a report. Set up was easy and it takes minutes to get a questionnaire ready. I believe the templates need to be a bit more streamlined… there are alot of features on the interface which I don't use which I think is redundant”
- Fully managed or self-serve reports
- Mostly metrics-based
- Various reports offered https://lumus360.co.uk/360-degree-feedback-template.html#indvReport
- Customer review: “impressed with how bespoke it was… great service… Any issues experienced were resolved straight away”
- Transparent pricing on sliding scale per no of users
- Metrics based - mostly, with a very small free text section in the reports
- Customisable reports
- Options for bespoke reports, branded reports
- Customer reviews: “No learning required for using this tool because their support time responds very timely. A cost effective solution” vs “They take too long to complete process”
General Purpose Survey Tools / Forms
- Typeform does have a 360 review template and it has question examples.
- Easily integrates with Google Sheets, Slack and Zapier
- Transparent pricing - from £21/mth + free trial
- No demo needed
- Customer reviews:
“The forms and surveys are super easy to set up, easy to integrate with other software”
“Reporting is very basic and while you can see the number of people who started your survey you are not able to see partial responses”
- The template includes 52 multi choice and scale questions.
- Transparent pricing - from £192/yr. The free plan only allows 10 questions.
- No demo needed.
- Can send reminders in the paid version.
- Customer reviews: “It's an easy and helpful tool but comes with many paid features that can be used only after purchase”
- Create a custom 360-degree feedback survey
- Customise your Employee 360 reports & emails
- multiple share options
- email reminders
- Click-free dashboard
- Pricing: Starts at £99 per month.
- Customer review: “I found it a bit expensive”
Employee Engagement tools
- Hidden pricing
- Have to book a demo
- Intuitive reporting highlights strengths and areas for improvement.
- Gives a unified view of 360° feedback, goals/OKRs, and 1‑on‑1s.
- Customer reviews: “Once you get the hang of it the administrative side of the platform is pretty easy to navigate and the data you get from surveys is really incredible.”
“The reports section summarises well huge information sets (if you made a large poll or 360 session) while still being able to drill down to the details (if allowed due to anonymity)”
“The team also takes themselves *very* seriously when it comes to their "people science". We entertained using Culture Amp for performance management but the inflexible nature of their team was a huge turnoff.”
- Transparent pricing but note that there’s an annual agreement that starts at $3,000.
- Lattice’s 360 reviews are controlled by a manager not by the subject - the manager sees the review before you do.
- Customer reviews:
‘Flexible’ 360 reviews are offered as part of their comprehensive software, and includes best-practice templates and frameworks or customise everything — from questions to timelines and anonymity settings. You can roll out 360 reviews to all employees and, if you’d like, also gather one-off feedback for an individual or employee subset.
- Pricing is modular and starts from $7/user per month but you have to request a demo.
- Metrics based
- Customer reviews: “It has reduced the time I spend on admin around reviews and surveys by at least 50% and offers a high-quality experience for both myself (as an admin user) and employees.” vs “the full feature set can be a bit overwhelming to start”
General purpose HR software
- 360 feedback is integrated in the platform - but it is metrics based.
- Anonymous feedback is an option
- Best for organisations between 50 and 350 employees
- Customer reviews: “implementation took longer than expected”, “flexible but also requires a lot of configuration”